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The FORT System
Referral and signposting between agencies and across the advice and rights sector can often be patchy, ad-hoc, and reliant upon transient relationships between frontline staff. The Fife Online Referral and Tracking (FORT) system has fostered the development of a culture in which referral and signposting procedures are consistent, routine and easily absorbed by incoming staff.
FORT heightens awareness of the importance and effectiveness of joint-working and information-sharing, and allows agencies and staff to work within their own competency or areas of expertise, whilst fostering a broader understanding and greater utilisation of other services.